Refund and Returns Policy

At Soul Malaysia Perfumes, we take great care in packaging and quality-checking every order before dispatch.

Due to the nature of perfumes and personal care products, we do not offer returns or refunds once a product has been delivered.

In the rare event that you receive a damaged, leaked, or incorrect product, you may be eligible for a replacement or refund only under the conditions below:

• A clear unboxing video is mandatory as proof of damage.
• The video must be recorded continuously from opening the sealed package to fully revealing the product, without any cuts, edits, filters, or pauses.
• Claims made without a complete unedited unboxing video will not be accepted.
• Damage caused after delivery or due to customer handling will not be eligible for replacement or refund.

• All claims are subject to verification and approval by our team.
• If approved, the product must be returned in its original condition, unused, and with all original packaging intact, including outer boxes and labels.

• Once the returned product is received and inspected, approved refunds (if applicable) will be processed within 2 business days.
• The refunded amount will be credited back to the original payment method used at the time of purchase.

• Slight variations in fragrance notes, color, or packaging are not considered defects.
• Sale or discounted items may not be eligible for replacement or refund.